John Lowe Driving – Mission Statement.
John Lowe Driving exists to provide high quality driving instruction, in a friendly and positive atmosphere, coupled with top class customer service, leading to customer success.
- We will provide excellent customer services.
- The office will do its best to answer all customer calls between 9am & 6pm Monday to Friday.
- We will answer calls at other times if possible.
- Driving instructors will arrive on time 90% of the time.
- Driving instructors will offer a recap of the previous lesson and agree the subject of the current session.
- Driving instructors will agree the aims and objectives of e
ach lesson with the student.
- Driving instructors will coach in a non confrontational manner.
- Driving instructors will offer feedback and encouragement.
- Driving instructors will attempt to reply to messages and texts the same day.
- Driving instructors will keep the tuition vehicle clean and maintained to a level that reflects the professional standards of John Lowe Driving.
- Driving instructors will ensure that the pricing agreement is adhered to.
- We will always respect you.
Value For Money
How much should a driving instructor charge for driving lessons?
The price of a driving lesson is only one of the factors that you should consider when making your choice of driving instructor.
Deciding where to spend your money on driving lessons is not really like going out shopping, seeing the product you want and then shopping around for the best deal, as several shops will sell the same item, but will price them differently.
Driving instructors cannot be compared like for like. They may drive around in similar looking cars but the instruction and customer service they offer can vary enormously. Some instructors, once qualified, sit back and never take any additional training to keep up with new developements.
The Driving instructors at John Lowe Driving take part in CPD which is continued professional developement that ensures that they are at the forefront of the many changes taking place with in the industry. We have weekly meetings to chew over the multitude of events that take place, and very often find ways to improve our customer service. It’s important to get together regularly anyway.
Value for money.
There are driving Instructors who are reliable, have first class teaching skills,years of experience, high pass rates and many satisfied customers. These instructors stay busy for a very good reason, not because they are the cheapest in town but because their customers benefit from properly structured lessons and modern teaching skills, which ultimately translates into fewer driving lessons needed and a higher proportion of first time passes.
On the other hand some instructors still teach old methods and have poor customer service skills, which will mean that more lessons and tests are required, which in the end will be a lot more expensive.
If you are paying for driving lessons, your driving instructor must be on the DVSA register, and must display his licence on the car windscreen. A fully qualified instructor will display a green badge, and a trainee (part qualified) instructor will display a pink badge.
Terms and Conditions.
Terms and Conditions. Current Lesson Fees are as stated on this Website.
In the event that pre-pay deals are not completed before you pass the practical test with us, any used training time will be re-calculated at the normal lesson rate and the remainder refunded accordingly.
Lessons cancelled at short notice or missed for whatever reason (48 hours notice of cancellation required) will be charged in full.
It is your responsibility to check times and dates of lessons.
Practical test hire of the driving school car for use during the practical test will be charged at the normal lesson rate, plus £10. It will be the cost of a two hour driving lesson plus £10.
I reserve the right to withhold the use of the driving school car for practical test, if in my opinion the chances of passing the test are unrealistic.
Practical test cancellation. In the event of the driving school car being unavailable on the day of the practical test for reasons of illness on my part, or for reasons of mechanical failure, I will refund test fees incurred by you in full.
In the event of the practical test being cancelled by the Driving and Vehicle Standards Agency, it is normal practice for the test fee to be refunded by them, however lessons booked on the day will be subject to the 48 hrs late notice cancellation and will require payment.(Some of these fees can normally be claimed back from the D.V.S.A).
The “Taster Pack” must be completed within two months from the date it was booked.
Complaints procedures. Please bring to our notice any complaints that you may have and we will endeavor to address the situation.
Tom Lowe, Driving School Owner.